STEP 1: Lodge Complaint with Branch Desk / Manager
Customer → Branch Desk / Manager Mode: Visit Branch / Phone / Email / Written Application / Website / Branch Contact Number| Detail | Contact Person | Address | Contact No | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Customer Service | Head Office, The Baroda City Co-Op Bank Ltd Sanstha Vasahat, Raopura, Vadodara – 390001 | 0265-2416714 9409479038 | servicedesk@barodacity.bank.in | Monday to Saturday (Except 2nd & 4th Saturday) 10:00 AM to 6:00 PM |
| Complaint Department – Manager | Mr. Chirag Patel | Head Office, The Baroda City Co-Op Bank Ltd Sanstha Vasahat, Raopura, Vadodara – 390001 | 0265-2416714 9409479038 | chiragpatel@barodacity.bank.in | Monday to Saturday (Except 2nd & 4th Saturday) 10:00 AM to 6:00 PM |
| Officer | Mr. Snehal Daru | Head Office, The Baroda City Co-Op Bank Ltd Sanstha Vasahat, Raopura, Vadodara – 390001 | 0265-2416714 9409479038 | snehaldaru@barodacity.bank.in | Monday to Saturday (Except 2nd & 4th Saturday) 10:00 AM to 6:00 PM |
| Principal Nodal Officer | Mr. Satyen Patel | Head Office, The Baroda City Co-Op Bank Ltd Sanstha Vasahat, Raopura, Vadodara – 390001 | 0265-2438422 9409479035 | ceo@barodacity.bank.in | Monday to Saturday (Except 2nd & 4th Saturday) 10:00 AM to 6:00 PM |
STEP 2: Escalation to Nodal Officer (Head Office)
Customer → Principal Nodal Officer / Grievance Redressal Officer
Name: Mr.Satyen Patel (C E O)
Mobile: 9409479035 | Landline: 0265-2438422
Email: ceo@barodacity.bank.in
Mode: Email / Letter / Website Complaint Portal
TAT: Within 5 working days
If Resolved → CLOSED
If Not Resolved / Not Satisfied → Go to Step 3
STEP 3: RBI’s Integrated Ombudsman Scheme (IORBIS)
Customer → RBI Ombudsman Mode:
Portal: https://cms.rbi.org.in
Email: CRPC@rbi.org.in
Toll-free: 14448
Ombudsman Decision → FINAL
